Great staff, always very friendly and helpful. They recognize us now that we have been homeowners for a few years in town and go here for a lot of our tools and yard supplies. Return policy is great and discounts are usually sent in the mail from the Ace Reward program. When they can't help us with something they recommend who to go to in town that can, which is a very professional thing to do. Benjamin Moore paint is sold here which my wife loves. We will be back!
I've been going to this store for a few years and usually find the staff to be very professional. However, when I went to fill up my propane tank last night I was greeted by a very rude employee. When I pulled into the parking lot I took out my 8-month old son and the propane tank and asked the associate if he could fill up my (propane) tank. He then asked me to get back into my car and go to the other side of the building. I then said I'd prefer not to as I just took my son (out of his car seat) and propane tank out of the car. He then proceeds to roll his eyes and continue on with what he was doing (moving a wheel barrel). I was extremely annoyed with his lack of professionalism and called the Manager when I got home. The manager mentioned he would talk to the employee and appreciated my feedback, but never apologized for his actions. Needless to say I won't be going back to this ACE Hardware for awhile.
Very helpful, knowledgeable, and well stocked. Happy it's close by and prefer to shop here vs. out of town/big box.
A model business! They are always gracious about helping, and will spend 15 minutes or more helping a customer find a dollar's worth of nuts and bolts. There's never any waiting, they know where everything is in the store, and the checkout lines are super fast. Prices are good too. AND they donate generously to local non-profits.
Customer service doesn't get any better than this!
Arjay Hardware is a US Hardware Store based in Exeter, New Hampshire. Arjay Hardware is located at 55 Lincoln St, Exeter, NH 03833, USA.
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